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How to Register on the PSR.
The PSR – The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity or gas supply – PSR.
How to Register on the PSR
Free to Join.
The PSR – The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity or gas supply – PSR
The Priority Services Register (PSR) is free to join. It helps utility companies, including energy suppliers, electricity, gas and water networks like us to look after customers who have extra communication, access or safety needs.
What help is available?
Joining their Priority Services Register means you’ll be able to get a range of extra help when you need it. This could be all the time, or for a short period due to something that’s happened in your life.
Some of the help you can get includes:
- Priority support in an emergency
- Wherever possible, advanced notice of scheduled power cuts
- An identification and password scheme if someone needs to visit or contact you, helping you feel confident they are genuine
- The ability to nominate someone to receive communications and bills from your supplier, for example a family member, carer or someone you trust.
- The chance to move your prepayment meter if you can’t safely get to it to top up
- Regular meter reading services
- Account info and bills in large print or braille
- Assistance reconnecting your gas supply, if you need it
Who can Join?
You can ask to join your supplier or network operator’s Priority Services Register if you:
- have reached state pension age
- Are pregnant, or have young children
- Struggle with speaking or reading English
You can also join if you’re living with a disability or a long-term medical condition, including:
- mental health conditions
- conditions affecting your sight, hearing or sense of smell
- Conditions that mean you need to use medical equipment that requires a power supply
Help is also available if your circumstances have recently changed, for example if you:
- Are recovering from an injury, or need support after a stay in hospital
- Have been bereaved
- Have lost your job